- ISBN13: 9780385518321
- Condition: NEW
- Notes: Brand New from Publisher. No Remainder Mark.
PRODUCT DESCRIPTIONS
Product DescriptionWhat secret wowing your customers while maintaining a loyal and dedicated employees? Nobody knows better than Enterprise, the nation’s # 1 car rental. Drawing on the time tested strategies that have propelled the company from a single location in St. Louis in a central global $ 9 billion, exceeding expectations CUSTOMER reveals how to: • actively seek out unsatisfied customers and transform rapidly loyal fans Smar • Hire. . . More>>
PRICE $3.89
RATINGS 4.0
NUMBER OF REVIEWS 12
BUY HERE Exceeding Customer Expectations: What Enterprise, America’s #1 car rental company, can teach you about creating lifetime customers
If the company really cares about customer service, why customers have created one of the largest and most virulent of client websites services complaint with tens of thousands of forum posts about how horrible their customer service? View site in default of Enterprise (dot) com.Ce book is purely public relations propaganda designed to whitewash their myriad problems. Rating: 1 / 5
EXCEEDING EXPECTATIONS OF CUSTOMERS by Kirk Kazanjian may be viewed in a variety of ways. Many consider this book nothing more than a marketing campaign, and largely, they are correct. However, I have nothing wrong with that. If such was the intention of people to the company, it is ingenious. They have certainly earned my loyalty, not that I ever need much to rent a car, but if I had to redo. . . . Others might consider this book as the opines as an educational book on customer service. They too would be correct, but only to a certain extent. I say this because I found the book more than one business model. In fact, I would say that this book is broken down thusly, 50% business model, 30% of the company’s historical enterprise customer service and 20%. Therefore, my only big knock on this book is the title, leading readers to believe customer service is the main objective here. It is not. This does not mean, however, that readers will not collect valuable information on customer service, but not as much as this reader would souhaité.Le book reads well and Kazanjian should be commended for his work, but I do not believe that history is painted the table provided. I found much of the Enterprise Corporation buzzed its way into prosperity, because a little stubborn employees refused to follow company policy! A good example is the company, we will pick you up “mantra. I will not give too the book aside, but this innovation to other companies within the business happened by chance. S ‘ you please do not confuse what the absurdity of society. Enterprise is certainly a gem in today’s market, just understand that after this book, many of the company’s success was not planned this way. Perhaps this alone is what made their success, their ability to adapt. I would like to make another observation about the book. My fear is that many will miss this book because the title. This is an excellent resource for building a business model and is at best a source on the poor customer service. If you are looking for about “exceeding expectations customer “you’ll probably be disappointed here because there are certainly more informative volumes disponibles.Rating: 4 / 5
Enterprise is the best, and this book shows us exactly why. Take care of your customers and employees first, then profits will follow. Well written, easy to understand, is a book that anyone who has something to do with customer service should read. Learn the secret that makes Enterprise Rent-A-Car if succussful. Well worth the read. Rating: 5 / 5
The author uses the company to discover a critical overview, in which he distills key points clear. The main purpose of the book is about people. . . employés.Il is an analysis of the first order of a winning organization, which provides the reader with important guidelines for success in a highly competitive market. The human resource professionals (yes, people HR) should read this book, with those involved in business planning and marketing. Rating: 5 / 5
This book is well written and told a beautiful story about a very successful company, Enterprise Rent-a-Car. But something seems missing here: the jargon réalité.Tout business sounds good, and may have been the way the company used to do business, but the business model does not in recession today. They do not make much money, morale is low, turnover is high and customer service, while not horrible, is not what it was. Something went wrong, and this book does nothing to find out what went wrong, or since it was written just now — what went wrong tourner.Peut be that the author should follow up piece, but I do not think that we would get the corporate seal of approval this time ci.Mais at least, it might be a more realistic representation of how things are in the current business climate. Rating: 2 / 5