compete at Meeting unmet needs: How does Zipcar rethought the Car Rental Business
This element is an excerpt from INSPIRE !: Why Customers Come Back (ISBN: 9780131361881) by Jim Champy. Available in printed and digital formats. Today’s most powerful value proposition: combine user friendliness with savings! How Zipcar has made it-with lessons you can use in your own business. Zipcar is the world’s leading car sharing service. Zipcar is fast, easy, convenience is a roadmap for success. More and more people are willing to pay a premium for real ease of use. But Zipcar lead Rating:
List Price: $ 1.99 Price: Car Rental? Why you should book Before You Go
a few days ago, I came across an online discussion about whether you should prepay your car rental before you travel or wait until you get to your destination. I found a comment that I just had to respond, but when the conversation ended back in 2006, I decided to reply via this blog instead.
So what was said to me in this way, I hear you ask? Brace yourself!
“Under no circumstances should you prepay (if you make a change or cancel it would be a real hassle and will probably cost you a lot of money)”
I gasped . Oh the misconceptions and myths out there!
So I put the record straight. Here’s why you should prepay your car rental before you go.
No cancellation or amendment fees
First, if you cancel it will not cost you the trouble or money! Drive Away Holidays, it does not cost money change or cancellation fees. Very occasionally, the vendors charge fees (and we will pass it on to the consumer), but generally only happens if you cancel a 72 hour period and applies to selected suppliers of selected destinations only.
PPS
With 20 years experience in car rental industry, Drive Away Holidays’ relationship with reputable suppliers means we can offer you lower prices on car rentals abroad than if you were to enter from the street. Plus, we have a Price Beat Guarantee, so if you happen to find a cheaper rate, we’ll beat it! ^
No Foreign Exchange Concerns
prepay your car rental in Australian dollars, before you go means you do not have to worry about currency fluctuations. If you book your car rental when you arrive at a destination, changes in exchange rates means you pay more than you would at home in Australia.
Availability
By booking your car rental in advance, you can get the vehicle size you want. While car hire suppliers do not guarantee a specific model, you will have the car class you reserved. If you wait until you’re at the airport in a foreign country, especially in peak season, availability can be limited, and so prices will be driven up. Avoid disappointment and save money by booking early!
Peace of mind
Booking your rental car in Australia before you travel means that there are no language barriers to consider and it is easy and convenient. You have time to consider your options and read the small print as opposed to being “up sold” on the spot on a rental car counter in a foreign country. Plus, Drive Away Holidays have a 24 / 7 Toll Free Customer Service line is available from around the world, so if you run into problems, is there anyone here to help. Added Value
We can offer an added value for your travel on top of your car rental. We offer GPS rental, for example, which is an invaluable travel accessory, and sightseeing packages and lodging. Also at certain times of the year will be different deals in different areas so you can pick up a bargain! Earlybird season (which is fast approaching in November) is a good time to book your rental car for next year, with lots of bargains and free upgrades when you book early. Go here for more information!
Car Guru writes for Drive Away Holidays and Drive Away Holidays Blog
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Travelers prepare to beat the road on vacation weekend The holiday travel season will begin ramping up this Memorial Day weekend. About 32.1 million Americans expected to travel on weekends, an increase of 5.4 percent from 2009. Read more at The Indianapolis Star

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